 |
Ongoing Support
|
Standard |
Premium |
| Primary Help Desk Telephone Support |
 |
|
| Secondary Email, Voicemail Support |
|
|
| Integrated Reporting |
|
|
| Secure PC Remote Support |
|
|
| On Site Support |
 |
|
| Priority Response |
|
|
Desktop / Laptop Maintenance
|
Standard |
Premium |
| Software License Assistance |
|
|
| Microsoft Security Patch Management |
|
|
| Windows Error Monitoring / Alerts |
|
|
| Software Application Blocking |
|
|
| Network Monitoring / Alerts |
|
|
| Automated Maintenance Processes |
|
|
| Software Deployment / Update |
|
|
Security Options
|
Standard |
Premium |
| Antivirus Management |
|
|
| Spyware Management |
|
|
| Automated Advanced Data Backup |
|
|
Purchasing Options
|
Standard |
Premium |
| Purchasing Advice |
|
|
| |
|
|
